IT Specialist
Description:
IncubEx is looking to hire an IT Specialist.
RESPONSIBILITIES:
- Manage and monitor all installed computer systems, servers, and network infrastructure on-premises and cloud-based
- Proactively ensure the highest levels of system and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions and work with vendors and IT team members to implement those fixes
- Install, configure, test, and maintain operating systems, application software, and system management tools
- Work with vendors and other IT team members on projects and problem resolution
- User environment management, including desktops/laptops, profile management, software delivery, etc.
- Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs
- Provide 1st and 2nd-level IT user support
- Create and enhance documentation concerning IT systems and IT procedures
- Advocate for pushing IT standards, procedures, policies, and best practices
- Develop and communicate standards of use, operations, and security of the network, personal computers, and data
- Other duties, as assigned
Requirements:
- Bachelor’s degree in Information Technology (IT) or comparable degree preferred
- 1-3 years of operational experience in IT Infrastructure (network, server, DB, storage administration) – preferred but not required
- Microsoft products e.g., Office 365, Azure, OneDrive, SharePoint, Intune, and Teams
- Server Management incl. configuration, virtualization, patching, and backup – preferred but not required
- Familiarity with ticketing systems and RMM-based support
- Service-oriented approach in IT
- Customer service orientation (e.g., short response times, appropriate communication and continuous information flow, adequate solutions)
- Good analytical, communication, and presentation skills
- Drive for excellence in own work and cooperation with customers/ colleagues/ employees
- Interested in continuous learning
Benefits:
- Competitive compensation packages
- Fully sponsored healthcare insurance
- Partially sponsored dental insurance
- Partially sponsored vision insurance
- Fully sponsored disability insurance
- Flexible Spending Account
- Commuter/Parking Benefits
- 401K with 4% match
- Paid Time-Off
- Excellent company culture
About IncubEx:
At IncubEx, we believe that market-based solutions are the most effective way to address environmental issues and incentivize innovative green technologies. As a financial product development firm specializing in environmental commodities, we work with our partners and industry stakeholders to develop and grow environmental markets while providing our customers valuable services.